At HNBSTORE, we want to ensure your complete satisfaction with every purchase you make. We understand that circumstances may arise where you may need to request a refund or exchange. This policy outlines our guidelines for refunds and exchanges to make the process as smooth and convenient as possible.

  1. Eligibility for Refunds and Exchanges: To be eligible for a refund or exchange, please ensure that the following conditions are met:

    1. Timeframe: The request for a refund or exchange must be made within a specified time frame, typically within a few days after receiving the order. Please refer to our website or contact our customer support team to know the exact timeframe.

    2. Condition of the Item(s): The item(s) must be unused, in their original packaging, and in resalable condition. Any tags, labels, or protective seals should remain intact.

    Refund Process: If you meet the eligibility criteria for a refund, our team will initiate the refund process upon receiving and inspecting the returned item(s). The refund will be issued using the original form of payment used during the purchase. Please note that the complete refund process may take up to 2 weeks to receive the returned goods and align the refund process.

    Exchange Process: If you wish to exchange an item for a different size, color, or variant, we will gladly assist you in finding the appropriate replacement. However, the exchange is subject to availability. If the requested item is not available, we will provide alternative options or process a refund. Please note that the shipping costs for both the return and the new order placement will be borne by the customer.

    Return Shipping: For eligible refunds and exchanges, customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product. We recommend using a reliable shipping method with tracking to ensure the safe return of the item(s).

    Exceptions: Certain items, including opened cosmetics, skincare products, intimate apparel, and personalized or customized items, may not be eligible for refunds or exchanges unless they are defective or damaged.

    Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within a specified time frame (e.g., 24 hours) of receiving the order. We will guide you through the return process and arrange for a replacement or refund, based on your preference and product availability. To process your claim, we may require the invoice or proof of purchase.

    Please review the specific details of our refund and exchange policy on our website for comprehensive information and any additional terms and conditions that may apply.

    Our goal is to ensure your satisfaction with your purchases and provide a positive shopping experience. If you have any questions or require further assistance regarding refunds or exchanges, please reach out to our customer support team, and we will be delighted to assist you

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